Frequently Asked Questions
- What time is check in and check out?
- 12:00 p.m. (both).
- Can I leave the room late?
- On request.
- Can I choose the type of bed in my room? (Large bed – two beds)
- Yes.
- Do the rooms have a balcony or terrace? Can I reserve one?
- Yes, on request.
- Are there non-smoking rooms?
- Yes.
- How many storeys does the building have? Is there a lift?
- There are 5 floors. Yes.
- Is there air conditioning in the rooms? Does it work all year round?
- Yes.
- Is your hotel adapted for the handicapped?
- Yes.
- Can you keep my luggage when I leave the room?
- Yes.
- Is there a safe place to park my car? How much does it cost?
- There is Vázquez de Mella public parking. Price per hour.
- Does the hotel have an Internet or e-mail terminal for guests?
- There are 5 suites.
- What languages are spoken in Reception?
- Spanish, English, French.
- Where may I rent a car?
- At reception.
- How far are you from the Puerta del Sol?
- 200 m.
- How far are you from the Prado Museum?
- 500 m.
- How much does a taxi from the airport cost? How long does it take?
- 30 € approximately. About 20 minutes.
- In what kind of a neighbourhood are you?
- Central area.
- I am travelling to attend a trade fair at IFEMA: will it be easy to reach from your hotel?
- It is easily by metro (tube), by bus, by car (30 minutes).
